FAQ

Creating an account at BankRolla Casino is quick and straightforward. Visit our website and click the 'Sign Up' button in the top right corner. You'll need to provide some basic information including your email address, create a password, and verify that you're of legal age to play (18+ in most jurisdictions). After submitting this information, you'll receive a verification email—clicking the link in this email activates your account. Once verified, you'll automatically receive your welcome bonus of 200,000 Gold Coins (GC) and 2 Sweeps Coins (SC). For additional coins, verify your phone number to receive bonus credits. The entire process typically takes less than five minutes, and you can start playing immediately after verification.

At BankRolla Casino, we operate on a dual-currency system: Gold Coins (GC) and Sweeps Coins (SC). Gold Coins are our primary virtual currency used for entertainment purposes only—they have no real-world cash value and cannot be redeemed for prizes. You can acquire GC through purchases, daily login bonuses, or special promotions. Sweeps Coins, on the other hand, are our promotional virtual currency that you can use to play games in sweepstakes mode. SC can be acquired free through various promotions, as bonuses with GC purchases, or through mail-in offers. The key difference is that SC winnings, after meeting a 1x playthrough requirement, can be redeemed for real cash prizes. Remember that SC cannot be purchased directly—they're always provided as promotional items alongside GC purchases or through no-purchase methods.

BankRolla Casino offers a generous welcome package for new players. Upon registration and email verification, you'll receive 200,000 Gold Coins (GC) and 2 Sweeps Coins (SC) completely free—no purchase required. This allows you to start playing immediately and experience our games in both standard and sweepstakes modes. When you make your first purchase, you'll receive additional bonus coins. For example, a $9.99 purchase typically comes with 20,000 GC plus 20 SC as a bonus. The welcome package is automatically applied to your account—no bonus codes needed. Remember that while GC are for entertainment only, SC can be played and, after meeting the 1x wagering requirement, any winnings can be redeemed for real cash prizes. This welcome offer gives you ample opportunity to explore our 800+ games from top providers like Playson, Novomatic, and Mancala Gaming.

Making a purchase at BankRolla Casino is simple and secure. First, log into your account and click on the 'Buy Coins' or 'Get Coins' button in the lobby. You'll see various coin packages available, starting from as little as $4.99. Select your preferred package—remember, you're purchasing Gold Coins (GC), and Sweeps Coins (SC) are included as a promotional bonus. BankRolla accepts multiple payment methods including Visa, MasterCard, Apple Pay, and Google Pay. Enter your payment details, confirm your purchase, and the coins will be instantly credited to your account. All transactions are processed through secure, encrypted connections to protect your financial information. If you encounter any issues during the purchase process, our customer support team is available via live chat to assist you. Remember that purchasing is entirely optional, as you can also receive free SC through various promotions and no-purchase methods.

BankRolla Casino keeps wagering requirements straightforward and player-friendly. For Sweeps Coins (SC), there's a simple 1x playthrough requirement before winnings become eligible for redemption. This means you only need to wager your SC once before any winnings can be redeemed for cash prizes. For example, if you receive 2 SC as part of your welcome bonus, you must wager those 2 SC one time. Any winnings generated after meeting this requirement can be redeemed. Gold Coins (GC) have no wagering requirements since they are for entertainment only and cannot be redeemed for cash prizes. All games contribute 100% toward meeting the wagering requirement, with no game restrictions or exclusions. This player-friendly approach ensures you can enjoy your bonuses without complicated terms or excessive playthrough demands. Remember that bonus SC typically expire if not used within 30 days, so be sure to play with them within that timeframe.

Redeeming your Sweeps Coins (SC) winnings at BankRolla Casino is straightforward. First, ensure you've met the 1x wagering requirement on your SC. Then, navigate to the 'Redeem' section in your account dashboard. You'll need a minimum of 100 SC to process a redemption (equivalent to $100). Select your preferred redemption method—options include bank transfers and gift cards. You'll need to complete the verification (KYC) process before your first redemption, which involves providing identification documents to confirm your identity and age. This is a one-time process for security and compliance purposes. Once verified, redemption processing typically takes 3-5 business days. There's usually a limit of one redemption per day, and redemption availability may vary based on your location within the US. Remember that only SC winnings can be redeemed—Gold Coins have no redemption value.

BankRolla Casino offers an impressive selection of over 800 games from renowned software providers including Playson, Novomatic, Mancala Gaming, Booming Games, Mascot Gaming, 3 Oaks, Onlyplay, Platipus, and Zillion Games. Our slot collection features popular titles like 'Legend of Cleopatra Megaways,' 'Buffalo Power Megaways,' 'Book of Gold Classic,' and 'Wolf Power: Hold and Win.' We offer diverse game types including classic 3-reel slots, modern video slots with bonus features, and Megaways titles with thousands of ways to win. Many games feature exciting mechanics like Hold and Win, Free Spins, and special expanding symbols. Beyond slots, you'll find table games including blackjack and roulette variants. All games are available to play with both Gold Coins (for fun) and Sweeps Coins (for potential cash prizes). Our game library is regularly updated with new releases, ensuring fresh entertainment options for our players. All games are optimized for both desktop and mobile play, allowing you to enjoy your favorites on any device.

Yes, BankRolla Casino is fully optimized for mobile play, offering a seamless gaming experience across all devices. You don't need to download any apps—simply visit the BankRolla website using your mobile browser on any iOS or Android device. The mobile version automatically adapts to your screen size, whether you're using a smartphone or tablet. All 800+ games in our library are developed with HTML5 technology, ensuring they run smoothly on mobile devices with full functionality and graphics quality. You can manage your account, make purchases, play games, and even redeem winnings directly from your mobile device. The mobile platform supports all payment methods including Apple Pay and Google Pay, which are especially convenient for mobile users. Touch controls are intuitively designed for smaller screens, making gameplay easy and enjoyable. If you encounter any technical issues while playing on mobile, our customer support team is available to assist you via live chat, accessible directly from your mobile browser.

BankRolla Casino is committed to providing a fair and transparent gaming environment. All our games use certified Random Number Generators (RNGs) that ensure completely random and unbiased outcomes for every spin, card dealt, or game result. These RNGs are regularly tested and certified by independent testing agencies to verify their fairness and randomness. We exclusively partner with reputable software providers like Playson, Novomatic, and Mancala Gaming, who adhere to strict industry standards and regulations. Each game's theoretical return-to-player (RTP) percentage is available for players to review, typically ranging from 95% to 97% depending on the game. Our platform operates under a legitimate sweepstakes model that complies with US regulations, ensuring legal operation in most states. Additionally, we maintain transparent policies regarding bonus terms and redemption requirements. The casino undergoes regular audits of its systems and processes to maintain integrity and fairness. If you ever have concerns about game fairness, our support team can provide detailed information about our fairness measures and certification processes.

BankRolla Casino provides comprehensive customer support to ensure all your gaming questions and concerns are addressed promptly. Our primary support channel is live chat, available directly on our website. Live chat support is available 24/7, allowing you to connect with a support agent instantly at any time. For less urgent inquiries or more detailed questions, you can email our support team at support@bankrolla.com. Email responses are typically provided within 24 hours. We also maintain an extensive FAQ section (what you're reading now) that covers most common questions about account management, bonuses, games, and technical issues. Our support team is trained to assist with various issues including account verification, payment processing, game-related questions, and bonus inquiries. All support is provided in English, with agents who are knowledgeable about our platform and gaming operations. For security purposes, our support team may ask verification questions before discussing account-specific details. We're committed to resolving any issues efficiently and professionally to ensure you have the best possible gaming experience at BankRolla Casino.

BankRolla Casino is committed to promoting responsible gambling through various player protection tools. We offer self-imposed deposit limits that allow you to control how much you can spend on coin purchases daily, weekly, or monthly. Session time reminders can be activated to alert you when you've been playing for an extended period, helping you maintain awareness of your gaming time. Players can also set up reality checks that provide periodic notifications about how long you've been playing and your activity during that session. For those who need a break, we offer self-exclusion options ranging from temporary cooling-off periods (24 hours to 6 weeks) to longer-term exclusions (6 months to permanent). Our platform includes a self-assessment tool to help you evaluate your gambling habits and identify potential risk patterns. We provide easy access to information about responsible gambling organizations and support resources for those seeking assistance. Additionally, we enforce strict age verification procedures to prevent underage gambling. All these tools can be accessed through your account settings or by contacting our support team. We believe that gambling should always remain an enjoyable entertainment activity, and these measures help ensure a positive, balanced gaming experience.

BankRolla Casino employs industry-leading security measures to protect your personal and financial information. We use advanced SSL (Secure Socket Layer) encryption technology to safeguard all data transmitted between your device and our servers, ensuring that sensitive information cannot be intercepted by unauthorized parties. Our privacy policy clearly outlines how we collect, use, and protect your personal information, and we never share your data with third parties except when legally required. We maintain strict data protection protocols that comply with relevant regulations regarding information security and privacy. All payment processing is conducted through secure, PCI-compliant payment gateways that adhere to the highest security standards in the financial industry. Our verification procedures are designed to protect your identity while preventing fraud and unauthorized account access. We implement regular security audits and updates to address potential vulnerabilities and maintain robust protection against emerging threats. Your account is further protected by password requirements and optional two-factor authentication for additional security. In the unlikely event of any security concerns, our dedicated team is prepared to respond promptly to mitigate risks and protect player information. At BankRolla Casino, we understand that your trust is essential, and we're committed to maintaining the highest standards of data security and privacy protection.

BankRolla Casino operates under a sweepstakes model that allows us to offer our services legally in most U.S. states. Our platform is currently available in 44 states, with restrictions in Washington, Idaho, Nevada, Michigan, Kentucky, Delaware, Connecticut, and Montana due to specific state regulations regarding sweepstakes casinos. Players must be physically located in an eligible state to access our games and services. We use geolocation technology to verify your location when you log in. If you travel to a restricted state, you may be temporarily unable to play games with Sweeps Coins until you return to an eligible location. Gold Coin play may still be available in some restricted states since these coins have no redemption value. Our sweepstakes model complies with federal and state laws by offering a free alternative method of entry and clearly separating entertainment play from sweepstakes play. We continuously monitor regulatory changes across different states and update our availability accordingly. If you're unsure about availability in your location, our customer support team can provide the most current information regarding your specific state. BankRolla Casino is exclusively available to U.S. residents and does not currently operate internationally.