Support
At BankRolla Casino, we understand that questions and concerns can arise at any time during your gaming experience. That's why our dedicated support team is ready to assist you whenever you need help with your account, gameplay, or transactions.
Available Support Channels
Our customer service team is accessible through multiple convenient channels. Live chat support is available directly on the BankRolla Casino website, providing you with immediate assistance from our knowledgeable representatives. For less urgent matters, you can reach our support team via email at support@bankrolla.com, where our specialists typically respond within 24 hours.
Expert Assistance When You Need It
Our support agents are extensively trained on all aspects of BankRolla Casino's offerings, from our exciting Playson slots like Legend of Cleopatra Megaways and Buffalo Power Megaways to account management and payment options. Whether you have questions about using Apple Pay for deposits or need help understanding how to play Book of Gold Classic, our team has the answers.
Payment and Account Support
If you need assistance with deposits using Visa, MasterCard, Google Pay, or Apple Pay, our support team can guide you through the process. We can also help with account verification, password resets, and explaining how Gold Coins and Sweeps Coins work at BankRolla Casino.
Game-Related Questions
Our support team can provide information about any of our popular games from software providers like Playson, Novomatic, and Booming Games. Whether you're curious about the Hold and Win feature in Wolf Power slots or want to understand the Megaways mechanics in Legend of Cleopatra, we're here to help enhance your gaming experience.
Welcome Bonus Clarification
New players often have questions about our welcome offer of 200,000 GC + 2 SC. Our support team can explain how to claim this bonus and how to use these coins to enjoy our extensive game library featuring titles like Burning Wins, Rich Diamonds, and 3 Chillies and Joker.
Quick Resolution Promise
At BankRolla Casino, we pride ourselves on resolving most inquiries during the first contact. Our support team is committed to providing clear, helpful answers to ensure you can get back to enjoying your favorite casino games without unnecessary delays.
Responsible Gaming Support
Our support team is also trained to provide resources and assistance for responsible gaming. If you need help setting limits on your play or have concerns about your gaming habits, we're here to provide guidance and support in a confidential and respectful manner.
Remember that BankRolla Casino's support team is your resource for any questions or concerns. We're committed to making your gaming experience as smooth and enjoyable as possible, so don't hesitate to reach out whenever you need assistance.